Ts And Cs


OUR TRADING CHARTER. WHY SHOULD YOU READ THIS PAGE This page is very important. Our Trading charter forms a key part of our agreement with you and forms the basis of a legally binding contract between you as the lead name making the booking, anyone else in your party and us. When you make this booking, as the lead name you undertake that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. This is a contract, and this contract is made subject to the terms of these booking conditions, which are governed by English law and the non-exclusive jurisdiction of the English courts. YOUR CONTRACT WITH D.A.PAYNE COACH HIRE. Your contract is made with us when your booking is entered on our reservation system. We will issue a confirmation of booking. This will be sent to you within 7 working days. Please check that all the details are correct. If they are not correct then please notify us immediately. At the time of booking a deposit of £35 per person is required for each person named on the booking form. The tour cost refers to one person sharing a twin or double room. Single supplements usually apply. Your balance is due six weeks prior to your departure. CAN WE CHANGE THE PRICE OF YOUR HOLIDAY AFTER WE HAVE ISSUED THE BOOKING CONFIRMATION. Yes we can, but only in limited circumstances. The price of your holiday is subject to change for an increase or decrease in any of the following: Transportation costs, fuel and fuel tax, ferry operators fares and tolls. Embarkation or disembarkation fees at terminals. Duty and taxes (including the rate of Vat.) CAN YOU CHANGE YOUR HOLIDAY ARRANGEMENTS? After you have made your booking with us and received your booking confirmation from us, we will do our best to accommodate any changes you want, but we cannot guarantee to do this. Any changes must be notified to us in writing and signed by the person who signed the booking form. If we are able to make the changes an amendment fee of £25 will be payable plus any additional charges for the facilities requested. Any significant alteration after the balance due date will be treated as a cancellation of the original booking and will be subject to cancellation charges detailed below. A significant alteration would include change of departure date, holiday or hotel, or reduction in the number of people travelling. CAN YOU TRANSFER YOUR HOLIDAY BOOKING? You can transfer your booking to someone else providing you give us enough notice. This person must be able to satisfy all the conditions for the holiday and a change cannot normally be made later than 7 days prior to the departure date. We will make an administration charge of 325 per person (or booking) for every transfer we make plus any reasonable additional costs caused by the transfer. You will remain responsible for ensuring that the holiday is paid for by the balance due date. HOW CAN YOU CANCEL YOUR HOLIDAY? You or any member of your party may cancel at any time provided that the cancellation is made but the person who signed the booking form, and is communicated to us in writing. You will have to pay a cancellation charge as set out in the scale below to cover our estimated loss resulting from the cancellation. If you are insured against cancellation you may be able to recover the charges from your insurers. Your cancellation will take effect from the date we receive your written confirmation of cancellation. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for the low occupancy of rooms. SCALE OF CANCELLATION CHARGES. Period before Amount of departure within cancellation which written charges as a % of cancellation of holiday price is received. More than 42 days notice. Deposit. 41-29 days 25% or deposit, if greater. 28-15 days 50% 14-18 days 75% 7 days – departure or after 100% Amount of cancellation charges shows as % of holiday prices. WHAT IF WE CANCEL YOUR HOLIDAY? The arrangements for your holiday have usually been made many months in advance. Sometimes changes are unavoidable and we reserve the right to change them. Most of these changes are likely to be minor and we will do our best to keep you informed. If after booking and before departure, we make a significant change to your holiday you will have the option of withdrawing from the holiday without penalty or alternatively you may transfer to another of our holidays without paying an administration fee. In either case we will pay you compensation according to the scale set out below. A significant change would involve a change in departure date or departure point, location of resort or quality of hotel, (excluding single room overnight hotels on touring holidays), or the specification of the coach. If you withdraw from the holiday because we have made a significant change or we have to cancel your holiday for any reason other than the non-payment by you we will offer you the choice of: 1 a comparable replacement holiday if available, or 2 a replacement holiday of lower quality together with a refund of the price difference or 3 a full refund of the money you have paid. When we have notified you of the changes and options available to you, you must tell us your decision as soon as possible and within any timescale we may need to set bearing in mind the need to safeguard the holiday arrangements of other customers. SCALE OF COMPENSATION. We will pay compensation for significant changes on the following scale: Period before departure in which significant change is notified to you More than 21 days notice Nil 21-15 days £10 14-8 days £20 0-7 days £25. Payments of compensation according to the scale set out above will not affect your statutory rights to claim further compensation if in all circumstances you remain dissatisfied. Compensation will not be paid where the change is made as a result of events beyond our control including war, or threat of war riot or civil strife, terrorist activity, industrial dispute, fire, quarantine epidemic or health risks, national or nuclear disasters, port or terminal closures and /or adverse weather conditions. If after departure we need to make a change to a significant proportion of your holiday we will do our best to make suitable alternative arrangements at no extra cost to you. If it proves impossible to make those arrangements or if you have reasonable grounds for refusing the alternative offered, we will arrange transport back to your departure point or an alternative location that we agree to.

OUR TRADING CHARTER.

WHY SHOULD YOU READ THIS PAGE

This page is very important. Our Trading charter forms a key part of our agreement with you and forms the basis of a legally binding contract between you as the lead name making the booking, anyone else in your party and us.

When you make this booking, as the lead name you undertake that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. This is a contract, and this contract is made subject to the terms of these booking conditions, which are governed by English law and the non-exclusive jurisdiction of the English courts.

YOUR CONTRACT WITH D.A.PAYNE COACH HIRE.

Your contract is made with us when your booking is entered on our reservation system. We will issue a confirmation of booking. This will be sent to you within 7 working days. Please check that all the details are correct. If they are not correct then please notify us immediately.

At the time of booking a deposit of £35 per person is required for each person named on the booking form.

The tour cost refers to one person sharing a twin or double room. Single supplements usually apply.

Your balance is due six weeks prior to your departure.

CAN WE CHANGE THE PRICE OF YOUR HOLIDAY AFTER WE HAVE ISSUED THE BOOKING CONFIRMATION.

Yes we can, but only in limited circumstances. The price of your holiday is subject to change for an increase or decrease in any of the following:

Transportation costs, fuel and fuel tax, ferry operators fares and tolls.

Embarkation or disembarkation fees at terminals.

Duty and taxes (including the rate of Vat.)

CAN YOU CHANGE YOUR HOLIDAY ARRANGEMENTS?

After you have made your booking with us and received your booking confirmation from us, we will do our best to accommodate any changes you want, but we cannot guarantee to do this. Any changes must be notified to us in writing and signed by the person who signed the booking form. If we are able to make the changes an amendment fee of £25 will be payable plus any additional charges for the facilities requested. Any significant alteration after the balance due date will be treated as a cancellation of the original booking and will be subject to cancellation charges detailed below.

A significant alteration would include change of departure date, holiday or hotel, or reduction in the number of people travelling.

CAN YOU TRANSFER YOUR HOLIDAY BOOKING?

You can transfer your booking to someone else providing you give us enough notice. This person must be able to satisfy all the conditions for the holiday and a change cannot normally be made later than 7 days prior to the departure date. We will make an administration charge of 325 per person (or booking) for every transfer we make plus any reasonable additional costs caused by the transfer. You will remain responsible for ensuring that the holiday is paid for by the balance due date.

HOW CAN YOU CANCEL YOUR HOLIDAY?

You or any member of your party may cancel at any time provided that the cancellation is made but the person who signed the booking form, and is communicated to us in writing. You will have to pay a cancellation charge as set out in the scale below to cover our estimated loss resulting from the cancellation. If you are insured against cancellation you may be able to recover the charges from your insurers. Your cancellation will take effect from the date we receive your written confirmation of cancellation. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for the low occupancy of rooms.

SCALE OF CANCELLATION CHARGES.

Period before Amount of departure within cancellation which written charges as a % of cancellation of holiday price is received.

More than 42 days notice. Deposit.

41-29 days 25% or deposit, if greater.

28-15 days 50%

14-18 days 75%

7 days – departure or after 100%

Amount of cancellation charges shows as % of holiday prices.

WHAT IF WE CANCEL YOUR HOLIDAY?

The arrangements for your holiday have usually been made many months in advance. Sometimes changes are unavoidable and we reserve the right to change them. Most of these changes are likely to be minor and we will do our best to keep you informed. If after booking and before departure, we make a significant change to your holiday you will have the option of withdrawing from the holiday without penalty or alternatively you may transfer to another of our holidays without paying an administration fee. In either case we will pay you compensation according to the scale set out below. A significant change would involve a change in departure date or departure point, location of resort or quality of hotel, (excluding single room overnight hotels on touring holidays), or the specification of the coach. If you withdraw from the holiday because we have made a significant change or we have to cancel your holiday for any reason other than the non-payment by you we will offer you the choice of:

1 a comparable replacement holiday if available, or

2 a replacement holiday of lower quality together with a refund of the price difference or

3 a full refund of the money you have paid. When we have notified you of the changes and options available to you, you must tell us your decision as soon as possible and within any timescale we may need to set bearing in mind the need to safeguard the holiday arrangements of other customers.

SCALE OF COMPENSATION.

We will pay compensation for significant changes on the following scale:

Period before departure in which significant change is notified to you

More than 21 days notice Nil

21-15 days £10

14-8 days £20

0-7 days £25.

Payments of compensation according to the scale set out above will not affect your statutory rights to claim further compensation if in all circumstances you remain dissatisfied.

Compensation will not be paid where the change is made as a result of events beyond our control including war, or threat of war riot or civil strife, terrorist activity, industrial dispute, fire, quarantine epidemic or health risks, national or nuclear disasters, port or terminal closures and /or adverse weather conditions.

If after departure we need to make a change to a significant proportion of your holiday we will do our best to make suitable alternative arrangements at no extra cost to you. If it proves impossible to make those arrangements or if you have reasonable grounds for refusing the alternative offered, we will arrange transport back to your departure point or an alternative location that we agree to.


WHAT IS THE EXTENT OF OUR LIABILITY? We accept responsibility if you or any of your party is killed or injured as a result of an activity forming part of your holiday arrangements which you booked with us before your departure; or if any part of your holiday arrangements booked with us in the UK, is not as described in the brochure or not to a reasonable standard; if the failure in your holiday arrangements or any death or personal is due to any fault of our agents or suppliers whilst acting in the course of their employment. We do not accept responsibility if the failure, death or personal injury is not caused by any fault of ours or of our agents or suppliers or is caused by you or someone not connected with your holiday arrangements; or if the failure, death or personal injury is due to unusual or unforeseen circumstances which even with all due care, we, or our agents or suppliers, could not have anticipated or avoided. For claims that do not involve personal injury, illness or death, the most we will have to pay if we are liable to you is the price the person affected paid for their holiday (not including insurance premiums and amendment charges). We will only have to pay this maximum amount if every thing has gone wrong and you have received no benefit from your holiday. If you or any member of your party is killed, injured or becomes ill as a result of transport by ship or coach, any liability, which we may have to pay compensation, is limited in line with Athens convention (applies to transport by ship), or the Geneva Convention (applies to transport by road). You can obtain copies from us if you ask. You should note that these might limit or remove the carrier’s liability to you and the amount which the carrier has to pay you. If we make any payments to you or any member of your party for death, personal injury or illness, you will be asked to assign to us or our insurers the rights you may have to take action against the person or organisation responsible for causing the death, personal injury or illness. Our supplies (such as accommodation or transport providers) have their own booking conditions or conditions of carriage and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport providers or other supplier’s liability to you. You can get copies of such conditions from our office or the offices of the relevant supplier. WHAT DO YOU NEED TO DO IF YOU HAVE A COMPLAINT? If you have a complaint during your holiday you should tell the driver or representative or supplier at the earliest opportunity so that they can do their best to resolve the problem quickly. If they are unable to resolve the problem to your satisfaction you should write to us on your return if you remain dissatisfied. You should write to us within 28 days to D.A.Payne Coach Hire Manor Farm Papworth Rd, Graveley, St Neots Cambs PE19 6PL In your letter you will need to quote the holiday reference number, departure date and give details of your complaint. If you do not tell us at the earliest opportunity about a problem-giving rise to a complaint we cannot take steps to investigate and rectify it. In deciding how to respond to your complaint we will take into account the date you first drew a problem to the attention of our driver or representative or supplier. COACH SEATING. There is a seating plan of the coach for each holiday, but it is possible that on occasion operational reasons will require a coach with a different seating arrangement to be used. We therefore reserve the right to alter a coach-seating plan and allocate seats other than those you have booked. Requests for particular seats can be made on most holidays when booking but because allocations are made on a first come, first served basis you are recommended to book early. When your booking is confirmed you will be offered the best seats that are available at that time. Specific seats will not be allocated on coaches that operate on feeder services between joining points and main holiday departure points. HEALTH AND SAFETY. Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period of time. If you are planning to travel on a coach journey for more than 3 hours you should consult your doctor. If you have ever had a DVT or Pulmonary Embolism, a family history of clotting conditions or if you have had major surgery in the past 3 months, we reserve the right to refuse any booking in the absence of a doctors certificate confirming that you are fit to travel. During the journey we will provide comfort stops as frequently as possible. During these stops you are encouraged to get off the coach and walk around. Exercise reduces any discomfort, which may be caused by periods of immobility. During any journey you are advised to drink regularly to avoid dehydration. PASSENGER BEHAVIOUR. We want all our customers to enjoy their holiday with us. But please remember you are responsible for your behaviour and the effect it may have on others. If you or any member of your party is abusive or disruptive or behave in a way which in our opinion could cause damage or injury to others or affect their enjoyment of their holiday, or which could damage property, we have the right, after reasonable consideration, to terminate your contract with us. If this happens we will have no further obligations or liability to you. The coach driver/representative is entitled to refuse you boarding if in their opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges according to the scale in the scale of cancellation charges. If the refusal is on the return journey we have the right to terminate the contract and will have no further obligations or liability to you. NO SMOKING POLICY. We operate a strict no smoking policy on all our coaches. We make frequent comfort stops on all our holidays. The no smoking policy of other carriers and suppliers will vary and can be supplied on request. PICK UP POINTS, ITINERARIES, TRAVEL DOCUMENTS AND PASSPORTS. You are responsible for ensuring you are at the correct departure point, at the correct time, with the correct documents and we cannot be held liable for any loss or expense suffered by you or your party because of an incorrect passport or late arrival, at the departure point. If you are a British citizen travelling outside the United Kingdom you must have a full UK passport valid for a minimum of three months after your scheduled date of return. Non UK citizens must seek passport and visa advice from the consulate of the countries you plan to visit prior to making a booking for one of our holidays. The name on the passport must match the name on the ticket. If someone in your party changes name after the booking is made you must tell us immediately so that we can issue the ticket in the new name. When you have paid the balance we will send you all the necessary labels so that you receive them in good time for your holiday. Certain travel documents may have to be retained by us and your driver/courier will then issue them to you at the relevant time. If you lose a travel document after it has been issued to you we will require you to meet the direct cost charged by the carrier/supplier for the issue of a duplicate or replacement. D.A.Payne coach hire reserve the right to modify itineraries to conform to requests from the competent authorities in the UK and any other sovereign state through which the tour will operate. Included excursions are detailed on the relevant brochure page and refunds will not be made for any excursions not taken. Optional excursions may be booked and paid for in your resort but these will not form part of the package booked with us. Admission fees to buildings, grounds etc are not included in the price of the holiday unless otherwise stated on the relevant brochure page. WHAT HAPPENS IF YOU ARE DELAYED? Your travel insurance may cover you for some delays, in addition where you are delayed for more than six hours in anyone day we will try to minimise any discomfort and, where possible arrange for refreshments. DO YOU NEED TO TAKE OUT TRAVEL INSURANCE? We strongly advise all our customers to take out travel insurance to cover medical and repatriation costs, personal injury, loss of luggage and cancellation charges. You do not need to take out our insurance, but you should have insurance that is at least as good as or better than the insurance we offer. If you do not have adequate insurance and require our assistance whilst on holiday we reserve the right to reclaim from you any medical repatriation or other expenses that we may incur on your behalf that would have been met by insurers. SPECIAL NEEDS. Please notify us before you book if you or any member of your party has special needs or suffers from a disability. We are keen to plan arrangements for your holiday so that special needs and requests can be accommodated as far as possible. If you need assistance or special facilities in the hotel, or may have difficulties in taking part in excursions or boarding and travelling on the coach or other means of transport you must let us know in advance. Not all holidays in our brochure may be suitable for you. We want you to enjoy your holiday and will help you to select a suitable trip, if you need our help or advice then please contact the office.

WHAT IS THE EXTENT OF OUR LIABILITY?

We accept responsibility if you or any of your party is killed or injured as a result of an activity forming part of your holiday arrangements which you booked with us before your departure; or if any part of your holiday arrangements booked with us in the UK, is not as described in the brochure or not to a reasonable standard; if the failure in your holiday arrangements or any death or personal is due to any fault of our agents or suppliers whilst acting in the course of their employment.

We do not accept responsibility if the failure, death or personal injury is not caused by any fault of ours or of our agents or suppliers or is caused by you or someone not connected with your holiday arrangements; or if the failure, death or personal injury is due to unusual or unforeseen circumstances which even with all due care, we, or our agents or suppliers, could not have anticipated or avoided.

For claims that do not involve personal injury, illness or death, the most we will have to pay if we are liable to you is the price the person affected paid for their holiday (not including insurance premiums and amendment charges). We will only have to pay this maximum amount if every thing has gone wrong and you have received no benefit from your holiday.

If you or any member of your party is killed, injured or becomes ill as a result of transport by ship or coach, any liability, which we may have to pay compensation, is limited in line with Athens convention (applies to transport by ship), or the Geneva Convention (applies to transport by road). You can obtain copies from us if you ask. You should note that these might limit or remove the carrier’s liability to you and the amount which the carrier has to pay you.

If we make any payments to you or any member of your party for death, personal injury or illness, you will be asked to assign to us or our insurers the rights you may have to take action against the person or organisation responsible for causing the death, personal injury or illness.

Our supplies (such as accommodation or transport providers) have their own booking conditions or conditions of carriage and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport providers or other supplier’s liability to you. You can get copies of such conditions from our office or the offices of the relevant supplier.

WHAT DO YOU NEED TO DO IF YOU HAVE A COMPLAINT?

If you have a complaint during your holiday you should tell the driver or representative or supplier at the earliest opportunity so that they can do their best to resolve the problem quickly. If they are unable to resolve the problem to your satisfaction you should write to us on your return if you remain dissatisfied. You should write to us within 28 days to

D.A.Payne Coach Hire

Manor Farm

Papworth Rd,

Graveley,

St Neots

Cambs

PE19 6PL

In your letter you will need to quote the holiday reference number, departure date and give details of your complaint. If you do not tell us at the earliest opportunity about a problem-giving rise to a complaint we cannot take steps to investigate and rectify it. In deciding how to respond to your complaint we will take into account the date you first drew a problem to the attention of our driver or representative or supplier.

COACH SEATING.

There is a seating plan of the coach for each holiday, but it is possible that on occasion operational reasons will require a coach with a different seating arrangement to be used. We therefore reserve the right to alter a coach-seating plan and allocate seats other than those you have booked.

Requests for particular seats can be made on most holidays when booking but because allocations are made on a first come, first served basis you are recommended to book early. When your booking is confirmed you will be offered the best seats that are available at that time.

Specific seats will not be allocated on coaches that operate on feeder services between joining points and main holiday departure points.

HEALTH AND SAFETY.

Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period of time. If you are planning to travel on a coach journey for more than 3 hours you should consult your doctor. If you have ever had a DVT or Pulmonary Embolism, a family history of clotting conditions or if you have had major surgery in the past 3 months, we reserve the right to refuse any booking in the absence of a doctors certificate confirming that you are fit to travel. During the journey we will provide comfort stops as frequently as possible. During these stops you are encouraged to get off the coach and walk around. Exercise reduces any discomfort, which may be caused by periods of immobility. During any journey you are advised to drink regularly to avoid dehydration.

PASSENGER BEHAVIOUR.

We want all our customers to enjoy their holiday with us. But please remember you are responsible for your behaviour and the effect it may have on others. If you or any member of your party is abusive or disruptive or behave in a way which in our opinion could cause damage or injury to others or affect their enjoyment of their holiday, or which could damage property, we have the right, after reasonable consideration, to terminate your contract with us. If this happens we will have no further obligations or liability to you. The coach driver/representative is entitled to refuse you boarding if in their opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive.

If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges according to the scale in the scale of cancellation charges. If the refusal is on the return journey we have the right to terminate the contract and will have no further obligations or liability to you.

NO SMOKING POLICY.

We operate a strict no smoking policy on all our coaches. We make frequent comfort stops on all our holidays. The no smoking policy of other carriers and suppliers will vary and can be supplied on request.

PICK UP POINTS, ITINERARIES, TRAVEL DOCUMENTS AND PASSPORTS.

You are responsible for ensuring you are at the correct departure point, at the correct time, with the correct documents and we cannot be held liable for any loss or expense suffered by you or your party because of an incorrect passport or late arrival, at the departure point.

If you are a British citizen travelling outside the United Kingdom you must have a full UK passport valid for a minimum of three months after your scheduled date of return. Non UK citizens must seek passport and visa advice from the consulate of the countries you plan to visit prior to making a booking for one of our holidays.

The name on the passport must match the name on the ticket. If someone in your party changes name after the booking is made you must tell us immediately so that we can issue the ticket in the new name.

When you have paid the balance we will send you all the necessary labels so that you receive them in good time for your holiday.

Certain travel documents may have to be retained by us and your driver/courier will then issue them to you at the relevant time. If you lose a travel document after it has been issued to you we will require you to meet the direct cost charged by the carrier/supplier for the issue of a duplicate or replacement.

D.A.Payne coach hire reserve the right to modify itineraries to conform to requests from the competent authorities in the UK and any other sovereign state through which the tour will operate.

Included excursions are detailed on the relevant brochure page and refunds will not be made for any excursions not taken. Optional excursions may be booked and paid for in your resort but these will not form part of the package booked with us.

Admission fees to buildings, grounds etc are not included in the price of the holiday unless otherwise stated on the relevant brochure page.

WHAT HAPPENS IF YOU ARE DELAYED?

Your travel insurance may cover you for some delays, in addition where you are delayed for more than six hours in anyone day we will try to minimise any discomfort and, where possible arrange for refreshments.

DO YOU NEED TO TAKE OUT TRAVEL INSURANCE?

We strongly advise all our customers to take out travel insurance to cover medical and repatriation costs, personal injury, loss of luggage and cancellation charges. You do not need to take out our insurance, but you should have insurance that is at least as good as or better than the insurance we offer. If you do not have adequate insurance and require our assistance whilst on holiday we reserve the right to reclaim from you any medical repatriation or other expenses that we may incur on your behalf that would have been met by insurers.

SPECIAL NEEDS.

Please notify us before you book if you or any member of your party has special needs or suffers from a disability. We are keen to plan arrangements for your holiday so that special needs and requests can be accommodated as far as possible. If you need assistance or special facilities in the hotel, or may have difficulties in taking part in excursions or boarding and travelling on the coach or other means of transport you must let us know in advance. Not all holidays in our brochure may be suitable for you. We want you to enjoy your holiday and will help you to select a suitable trip, if you need our help or advice then please contact the office.


SINGLE OCCUPANCY. Single occupancy of rooms when available may be subject to a supplementary charge and this will be shown on the respective brochure page. ENTERTAINMENT. Some of the hotels arrange entertainment. Where this is part of the holiday, details are given on the brochure page. Where it is not specified it may still be available but is at the discretion of the hotel and is not guaranteed. DATA PROTECTION ACT. In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as your name, address and special needs/dietary requirements etc. We take full responsibility for ensuring that measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as hotels and transport companies (ie ferries) etc. We will not however pass information on to any person not responsible for part of your travel arrangements. This applies to sensitive information that you give to us such as details of any disabilities or dietary/religious requirements. If we cannot pass this information to the relevant suppliers we cannot provide your booking. In making this booking you consent to this information being passed on to the relevant persons. We retain your full contact details and other information in secure files and electronic storage facilities. We may use this information to contact you by mail, telephone or electronic means. We will provide you with details of our other services. If you do not wish to receive this information then please write to us at our office.

SINGLE OCCUPANCY.

Single occupancy of rooms when available may be subject to a supplementary charge and this will be shown on the respective brochure page.

ENTERTAINMENT.

Some of the hotels arrange entertainment. Where this is part of the holiday, details are given on the brochure page. Where it is not specified it may still be available but is at the discretion of the hotel and is not guaranteed.

DATA PROTECTION ACT.

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as your name, address and special needs/dietary requirements etc. We take full responsibility for ensuring that measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as hotels and transport companies (ie ferries) etc. We will not however pass information on to any person not responsible for part of your travel arrangements. This applies to sensitive information that you give to us such as details of any disabilities or dietary/religious requirements. If we cannot pass this information to the relevant suppliers we cannot provide your booking. In making this booking you consent to this information being passed on to the relevant persons.

We retain your full contact details and other information in secure files and electronic storage facilities. We may use this information to contact you by mail, telephone or electronic means. We will provide you with details of our other services. If you do not wish to receive this information then please write to us at our office.